Subject Matter Experts

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Subject Matter Experts

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Meet our Subject Matter Experts

Get to know some of the experts who are driving our thought leadership and collaborating with us on training initiatives.

Jack Mackey — Teamwork & Customer Service
Jack Mackey

Andy Bounds — Workplace Communication & Productivity
Andy Bounds

Kathleen Quin Votaw — Talent Management & Recruiting
Kathleen Quinn Votaw

Amy Lynch — Multigenerational Teams
Amy Lynch

L. Bonita Patterson — Change Management & Leadership Development
L. Bonita Patterson

Ron Crossland — Strategic Thinking & Innovation
Ron Crossland

Dr. Nio Qubein — Leadership Mindset & Problem Solving
Dr. Nido Qubein

Simon Bailey — Employee Motivation & Engagement
Simon Bailey

Team Engagement & Time Management
Mark Sanborn

Shep Hyken — Customer Service & Experience
Shep Hyken

Prof. Dr. Leif Erik Wollenweber — Strategic Leadership
Prof. Dr. Leif Erik Wollenweber

Colleen Stanley — Emotional Intelligence
Colleen Stanley

Steve Farber — Accountability in the Workplace
Steve Farber

Dr. Kimberly Alyn — Personality Types and Conflict Management
Dr. Kimberly Alyn

Decision Making
Kyle Craig

Thomas Frey — Business Acumen
Thomas Frey

Performance Optimization
Dr. JoAnn Dahlkoetter

Steve Shapiro — Innovation
Steve Shapiro

Kelly Swanson — Business Storytelling
Kelly Swanson

Dr. Tyrone Holmes — Unconscious Bias
Dr. Tyrone Holmes

Teamwork & Customer Service

Jack Mackey

Raise The Customer Service Crossbar – Video
Better Performance Through Better Teamwork – Video

Workplace Communication & Productivity

Andy Bounds

Deliver Results The First Time – Video
How To Create Consensus – Video
Communicate With Impact – Video

Talent Management & Recruiting

Kathleen Quinn Votaw

Take Charge of Talent Management – Video

Multigenerational Teams

Amy Lynch

Bridging The Multigenerational Gap – Video

Change Management & Leadership Development

L. Bonita Patterson

Change How You Manage Change – Video

Strategic Thinking & Innovation

Ron Crossland

How To Inspire Innovation – Video

Leadership Mindset & Problem Solving

Dr. Nido Qubein

The Leader’s Mindset – Video

Employee Motivation & Engagement

Simon Bailey

Develop Effective and Devoted Employees – Video

Team Engagement & Time Management

Mark Sanborn

How to Improve Workplace Performance – Video
Ten Ways To Increase Morale and Motivation – Video
Managing Time For Maximum Results – Video

Customer Service & Experience

Shep Hyken

Captivate Your Customer – Video

Strategic Leadership

Prof. Dr. Leif Erik Wollenweber

Strategic Thinking For Future Success – Video

Emotional Intelligence

Colleen Stanley

Leadership Influence Through Emotional Intelligence – Video

Accountability in the Workplace

Steve Farber

Ignite A Culture Of Accountability – Video

Personality Types and Conflict Management

Dr. Kimberly Alyn

Techniques For Managing Personality Styles – Video
Conflict Resolution Techniques – Video

Decision Making

Kyle Craig

How Leaders Shape Decisions – Video

Business Acumen

Thomas Frey

Building Your Business Is Everyone’s Business – Video

Performance Optimization

Dr. JoAnn Dahlkoetter

Peak Performing Leaders – Video

Innovation

Steve Shapiro

Accelerate the Way You Innovate – Video

Business Storytelling

Kelly Swanson

Strategic Storytelling to Influence and Inspire – Video

Unconscious Bias

Dr. Tyrone Holmes

Break Away From Bias – Video