Training & Support

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Support & Training

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Discovery Process

As a Crestcom franchise owner, you’ll be in business for yourself but not by yourself. 

Our franchise discovery process is among the most transparent in the industry. We train you in our marketing, sales, and facilitation processes before you sign the franchise agreement. We do this to ensure we are partnering with top talent to represent our brand and so that you have all the information you need to make an informed business decision.

1. Get to Know Each Other

We will arrange a quick call with you to discuss your level of interest in owning a Crestcom Franchise, territory availability, initial qualifications, and our process. We will answer any preliminary questions you may have.

3. Franchise Disclosure Document (FDD)

Assuming there is a mutual interest in continuing to move forward, you will receive and read the Crestcom Franchise Disclosure Document (FDD).

5. Due Diligence & Validation

Talk with existing franchisees. We will provide you with the contact information for all of our franchisees and encourage you to reach out to as many as you wish.

2. Business Model Review

In this unique online presentation hosted by the Crestcom’s CEO, you will better understand our franchise value proposition and have the opportunity to ask questions of your knowledgeable facilitator.

4. FDD Review

We will review any questions you may have about the FDD, the financial investment, and your territory. At the end of the call, we will prepare you for telephone calls with existing Crestcom franchisees and set a tentative date for your Candidate Training at our Headquarters in Denver, Colorado or virtually.

6. Franchise Candidate Training

Franchise Candidate Training is a two-day visit to our Denver headquarters or conducted virtually for international candidates. During this time, you will meet face-to-face with the Crestcom home office staff, including our management team and those that will support you.

Franchise Candidate Training

Your Crestcom business ownership journey begins in earnest during our franchise candidate initial training. During this time, you will become familiarized with our system and methodologies, including how to market, sell, and facilitate our award-winning and accredited curriculum. You’ll also have the opportunity to meet our executive team and support staff.

We are the only franchise that trains you before signing an agreement. We want to make sure that you fully understand our process and are informed before making a decision.

Franchise candidate training is a great place to start learning the ins and outs of Crestcom.

World-Class Support

Crestcom provides the training, tools, and systems our franchise owners need to be successful. From coaching, marketing materials, sales training, peer to peer networking with other franchisees, and years of industry knowledge, we have the support you need. Our dedicated team provides support and training in the following areas:

Any and all marketing support is provided to each franchisee!
Marketing Support

Turnkey Digital & Print Collateral

Monthly Social Media Content Calendars

Email Marketing Templates

Marketing Kits

Crestcom's operations team will train each new franchisee on all sales and operations processes.
Sales & Operational Support

Sales Process Coaching

Sales Scripts

Learning Portal and CRM Training

Best Practice Sharing

Franchisees receive facilitation support during their tenure at Crestcom.
Facilitation Support

Module Walkthroughs

Regularly Updated Training Materials

Participant Guides & Translation Packs

PRO Training Certifications

No matter what kind of support franchisees need, Crestcom HQ is there for you.
Additional Support

Group Coaching

One-on-One Coaching Sessions

Strategy Development

Annual Meeting and Regional Training Camps

The interaction and support received from the Crestcom HQ support staff has been second to none! Having owned another franchise, the support I’ve received as I have begun my Crestcom journey has far exceeded my expectations!”

 

-Tony Davis, Crestcom Franchise Owner
Florida, USA

“I cannot say enough about the staff and leadership at Denver’s HQ, especially given how they powered us through the COVID-19 environment through both outsized efforts and innovation. Their hard work inspired us all to work harder as well. They are thoughtful and professional partners, but most of all they listen.”

 

– John Lentini, Crestcom Franchise Owner and Area Representative
New York, USA

“Crestcom HQ support has been outstanding! Responsiveness, quality of work and overall attitude has been amazing. HQ invests in the success of our franchise. We have always been so impressed and are blessed to have such amazing support. This is a very special environment and like most organizations, it comes from the top. Our HQ experience is definitely a highlight of our overall Crestcom experience.”

 

– Jennifer Thorne, Crestcom Franchise Owner
Ontario, Canada

“Crestcom HQ and other franchisees are great partners in my business. We all work together to provide the best leadership development experience and the most rewarding franchise business.”

 

-Bruce Bierschbach, Crestcom Franchise Owner
Ohio, USA

“The Crestcom support staff is very responsive and customer oriented in all interactions with the franchisees. The support team provides coaching in sales, facilitation, technology and so much more to help us operate our business in a smooth and effective way while saving time on administrative tasks to dedicate more of our efforts on the service to our clients, participants, and communities.”

 

-Mohamed Berrada, Crestcom Franchise Owner and Area Representative
Casablanca, Morocco

We’ve Got You Covered

Crestcom provides the systems and tools you need to run your business effectively and efficiently.

 
 
COACH: Crestcom Operations and Communications Hub

COACH is Crestcom’s internal resource center where franchisees can access everything from current sales data, brand and marketing, social media content, support and training, and more. Below is an example of just some of the many resources franchisees have access to 24/7.

  • Financial: Franchisee sales and payment reporting
  • Product: Access to proprietary content and support materials, new modules, important information
  • Sales and Marketing: Branding, collateral, sales process scripts and videos
  • Communication: News and updates, monthly blogs
  • Support and Training: New franchisee training, ongoing coaching, facilitation training, best practices sharing
  • Resources: Policies and procedures, templates
  • Events: Regional training camps, international meeting, boot camps
COACH gives franchisees access to any collateral, product, stats, etc. during their time as a Crestcom franchisee.
Franchise candidates learn how to use our proprietary systems during training.
 
Crestcom’s Proprietary Learning Portal

The Crestcom Learning Portal accelerates development through a unique online participant interface and personal learning dashboard. Participants can record monthly Action Plans that are accessible and visible to supervisors.

  • Tracks development, plans, and results
  • Engages participants and their managers
  • Online visibility and reporting
  • Robust franchisee dashboard
  • Micro-learnings and gamification
  • CRESTCOM 360 – Assessment for BPM participants, before-and-after program, with feedback from members of an employee’s immediate work circle
  • Mobile app

Choose the Path that Leads to Profit with Purpose.

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