United States Leadership Training Expert

Nick Smith
Lake Forest, United States

Bio Picture: Nick Smith
Before joining Crestcom in October of 2022, Nicholas's multi-faceted career taught him the value of lifelong learning and development. He received his BA in Radio, Television, and Film from California State University Fullerton and is a member of the Sigma Nu Fraternity. During his time at CSUF, he worked for Disneyland as a Skipper on the World Famous Jungle Cruise. He enjoyed working there so much, he became a Lead Supervisor and Trainer for the attraction, supervising and training new employees to create a great guest experience.
Later, Nicholas became the Lead Quality Trainer for Blizzard Entertainment in Irvine, CA. In 2012, he moved into Customer Service Management and Community Relations with Snail Games USA before eventually joining Carbine Studios, a Division of NCSOFT, in 2013 as a Game Support Supervisor and later a Release Producer in Operations.
In 2019, he was ready for a new challenge and accepted the Director of Board Engagement position at California State University, Long Beach. In that role, he worked with the 49ers Foundation which controls over $150 Million for the University supporting the mission to educate and empower Bay Area youth through innovative community-focused strategies. In 2021, the University asked him to launch its Digital Engagement program, bridging the gap between the Strategic Communications team and their Development Officers.
Throughout his career, Nicholas discovered a passion for learning and development, which made joining the Crestcom network a natural choice. Now, he shares his experience and skills with organizations to develop their managers into more effective leaders

Featured Webinar

Difficult Conversations at Work: Providing Feedback, Managing Conflict and Improving Relationships

If you are dreading a difficult conversation at work– you are not alone. Surveys have shown as many as 80% of workers are avoiding at least one necessary conversation at work. In fact, one poll found that 1 in 10 people have put off a difficult conversation for more than a year!Better communication is the key to improving employee engagement, increasing productivity, and building a positive workplace culture. In this webinar, we’ll share communication tools for giving and receiving feedback, managing conflict and building team relationships.So join us on April 11th and learn how to navigate those difficult conversations to improve relationships and get results!

Featured Ebook

The Productivity Edge: Strategies for Getting More Done in 2024

Unlock the secrets of supercharged productivity! Dive into our eBook to discover the transformative power of mastering the four critical components of productivity. In a world brimming with distractions and endless to-do lists, learn how top leaders triumph over time constraints and interruptions – which can devour nearly 5% of your workday. With insights from a pivotal University of California Irvine study, this guide is your key to understanding and conquering the common hurdles in today's fast-paced workplace. Whether you're setting ambitious new year goals or striving to elevate your team's performance, our eBook offers groundbreaking strategies to amplify efficiency and achieve more in less time. Get ready to turn every hour into a powerhouse of productivity!

Download Ebook

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Featured Resources

The Hidden Costs of Employee Turnover: A Call to Action

The Hidden Costs of Employee Turnover: A Call to Action

Employee turnover can hold an organization back financially and operationally in today's complex business landscape. It may not always be obvious on a balance sheet, but it can have a big impact on financial stability and company culture. According to Gallup, ...

How to Build Resilience with Russell Harvey

How to Build Resilience with Russell Harvey

Building Resilience with Coach, Facilitator and Speaker, Russell Harvey In this week’s episode of The Leadership Habit podcast, Jenn DeWall talks to Russell Harvey about building resilience. A study by The Resilience Institute found that intentionally building...

How to be an Everyday Mentor with Ted Ma

How to be an Everyday Mentor with Ted Ma

Everyday Mentorship with Leadership Strategist Ted Ma On this week's episode of the Leadership Habit Podcast, Jenn DeWall welcomes Mentorship Mindset expert Ted Ma to discuss how to be an everyday mentor. Mentorship is the key to creating a better, more empowered,...

Solve Leadership Challenges in Manufacturing with Crestcom

Solve Leadership Challenges in Manufacturing with Crestcom

Solving the Top Leadership Challenges in Manufacturing with Crestcom L.E.A.D.R. In the complex world of manufacturing, leaders face challenges like hitting production targets, managing diverse teams, ensuring safety and compliance, and attracting and retaining...

"First 6 months of training, revenue up 20% YOY, customer retention 90%, employee turnover improved 75%" Read More

-Dave Yencarelli , COO
American Electrical

"Outlines how various modules have had a financial impact and enhanced their reputation even more." Read More

-Bernadette Sohler , VP of Corporate Affairs
Middlesex Water Co.

"50% more profitable, 500k in cost saving from productivity improvements and revenue gains. BPM taught staff a common language." Read More

-Howard Chang , President & CEO
Top Drawer Creative

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"First 6 months of training, revenue up 20% YOY, customer retention 90%, employee turnover improved 75%"

-Dave Yencarelli , COO
American Electrical

×

"Outlines how various modules have had a financial impact and enhanced their reputation even more."

-Bernadette Sohler , VP of Corporate Affairs
Middlesex Water Co.

×

"50% more profitable, 500k in cost saving from productivity improvements and revenue gains. BPM taught staff a common language."

-Howard Chang , President & CEO
Top Drawer Creative

Contact Nick Smith

Contact Info

  • 24055 Elrond, Lake Forest, California 92630, United States
  • 310-266-3072

Webinar Registration

×

Difficult Conversations at Work: Providing Feedback, Managing Conflict and Improving Relationships

If you are dreading a difficult conversation at work– you are not alone. Surveys have shown as many as 80% of workers are avoiding at least one necessary conversation at work. In fact, one poll found that 1 in 10 people have put off a difficult conversation for more than a year!Better communication is the key to improving employee engagement, increasing productivity, and building a positive workplace culture. In this webinar, we’ll share communication tools for giving and receiving feedback, managing conflict and building team relationships.So join us on April 11th and learn how to navigate those difficult conversations to improve relationships and get results!

April 11th, 2024 at 10:00AM ET

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