Featured Webinar
A Human-Centered Approach to Customer Service: Building Meaningful Connections for a Better Customer Experience

Did you know that 80% of CEOs claim their customers’ experiences are superior, but only 8% of customers agree? Supply chain issues, staffing shortages, and government restrictions disrupted customer service during the pandemic, and many consumers feel it hasn’t returned to normal. This is bad news for businesses because 91% of customers are willing to switch to a competitor after just one bad experience. 

Register today to learn how managers can better support frontline employees to give them the tools they need to deliver great customer service. Join us on Thursday, May 25th at 10:00 AM ET for this informative webinar about taking a human-centered approach to customer service to build meaningful connections with clients.