Crestcom
Business Productivity Accelerator (BPA)
Helping Alberta businesses strengthen performance, streamline operations,
and achieve measurable results.
Turn leadership capability into measurable business improvement.
Crestcom’s Business Productivity Accelerator helps organizations improve communication, accountability, and operational efficiency through practical, instructor-led learning. Participants apply proven business improvement tools that drive measurable gains in productivity, cost reduction, and team performance.
Over 250 organizations across Western Canada — from construction and manufacturing to professional services — have strengthened their operations through Crestcom’s continuous improvement approach.
12-Month Instructor-Led Series
Performance Coaching • Accountability • Process Optimization • Strategic Thinking • Communication • Customer Value • Innovation
Consistent
Growth
48 hours of structured training
over 12 months
Focused Learning that
Drives Results
Two applied modules each month to boost productivity and performance
Flexible Delivery
Options
Live-facilitated sessions, available virtually or in-person across Alberta
Built-In
Accountability
Monthly debriefs and measurable Business Action Plans
Measurable Business Impact in Alberta
Since 2021, Alberta organizations participating in Crestcom’s Business Productivity Accelerator have achieved transformative, measurable results:
» $2.8 million in new or retained revenue
» $1.9 million in verified cost savings
» 68,000+ productivity hours gained
» ~40% improvement in customer satisfaction
» 530 new innovations implemented across business operations
» ~30% improvement in operational risk mitigation
*These numbers reflect self-reported outcomes tracked through participant action plans and follow-up sessions. Results are based on data collected from past Crestcom clients. Individual results may vary and are not guaranteed. ROI calculations reflect outcomes from client reports from 2021-2025 and depend on various factors, including organization size, industry, and implementation practices.
Building Capabilities That Drive Business Performance
Participants strengthen measurable capabilities that directly support business process improvement and operational performance in:
Process Optimization
Operational Agility
Drives for Results
Collaboration & Client Focus
Business & Financial Acumen
Innovation & Improvement
Meet Your Alberta Facilitators
Doha Melhem
Authorized Partner, Crestcom International – Edmonton & Northern Alberta
President, Pivotal Leadership & Training Inc.
Doha Melhem is the President of Pivotal Leadership & Training Inc. and an authorized partner of Crestcom International in Edmonton and Northern Alberta. A seasoned facilitator and business productivity advisor, she works with executives and managers across sectors, including engineering, construction, manufacturing, oil and gas, municipal government, and professional regulation, to strengthen communication, accountability, and performance through measurable business results. With two decades of experience across government, business, and non-profit sectors in Canada and the U.S., Doha brings a global, evidence-informed approach to operational excellence and workforce development. She also serves as Chair of the Edmonton Chamber of Commerce’s Workforce Development and Attraction Policy Committee, helping shape strategies to strengthen Alberta’s talent pipeline and business competitiveness.
Ken Strilchuk
Authorized Partner, Crestcom International – Calgary & Southern Alberta
President, MTM Consulting Group Inc.
Ken Strilchuk is the President of MTM Consulting Group Inc. and an authorized partner of Crestcom International serving Calgary and Southern Alberta. A skilled facilitator and business productivity advisor, he works with executives and managers across sectors including construction, oil and gas, engineering, transportation, manufacturing, and agriculture to improve operational efficiency, accountability, and performance through measurable business results. With over two decades of experience in business development, operations, and leadership training, Ken brings a practical, results-oriented approach to organizational improvement and workforce capability. He has supported thousands of Alberta managers in applying Crestcom tools to strengthen productivity, collaboration, and decision-making.
Backed by Trusted Industry Associations
Crestcom programs are recognized and supported by leading professional and industry bodies, reinforcing credibility and value across sectors:
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Canadian Construction Association
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Certified General Accountants Association of Canada
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Institute of Leadership and Management
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Project Management Institute (PMI) Worldwide
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Purchasing Management Association of Canada
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The Engineering Institute of Canada
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BC & Alberta Trucking Associations
Start Building a More Productive Organization Today
Ready to achieve measurable improvements in performance, accountability, and results? Connect with our Alberta team to learn more about upcoming cohorts and enrollment opportunities by submitting this form: